Zentime | We get things done so you can relax | Lifestyle Management & Concierge Services

Terms and Conditions of Business

Introduction

These are the terms and conditions on which you have contracted with Zentime Living Limited ("Zentime", "we" or "us") for the provision of services offered by us.  Zentime is a company registered in England & Wales under number 06701607.

In these terms and conditions “Services” means the services described on our order form which you have engaged us to provide, or obtain on your behalf by a Supplier as the case may be, and “Supplier” means a third party which we, acting as your agent and not as principal, have engaged for you to carry out Services at your request.

Our obligations

Zentime will either undertake the Services itself or contract on your behalf with a Supplier who will provide the Services to you. We will notify you whether we are able to undertake the Services ourselves or whether we need to source a Supplier.

Where we are providing the Services ourselves we will provide the Services using our reasonable skill, care and diligence. We shall use our reasonable endeavours to ensure that any document procured by us for you (e.g. a ticket) is genuine.

Where the Services are provided by a Supplier we will contract with the Supplier on your behalf as your agent, and use our reasonable endeavours to ensure that the Supplier chosen by us is competent to carry out the Services to a proper standard of workmanship and quality, and appropriately insured, and that its charges are reasonable having regard to the relevant local market rates.

Your obligations

In the event that you engage us to arrange for Services to be performed at a particular location, you will arrange for access to the location for our employees and/or agents and (if relevant) to the Supplier and its employees and agents as may be necessary for the Services to be performed without hindrance.

You will obtain any consents that may be required for us to provide the Services to you no later than the date on which provision of Services commences.

You agree to pay our charges as detailed below.

Communication

We may communicate with you by whatever means we deem appropriate, including email and fax. Whilst we take reasonable steps to try to identify software viruses, any document or other email attachments may nevertheless contain viruses which our anti-virus software has failed to identify. Zentime does not accept any liability for damage caused by computer viruses emanating from any attachment or other document supplied by email, computer disc or similar method or format. Moreover, we cannot guarantee that email communication will be secure. Please advise us as soon as possible if you prefer that we do not communicate with you by email so that appropriate alternative arrangements can be made.

Charges

Our charges for Services will be levied at our advertised rates from time to time, plus VAT if applicable.

We reserve the right to require payment in full in advance and/or a security deposit before we provide any Services to you.

Unless we have agreed otherwise in writing in advance, you will be responsible for paying the charges of Suppliers. If we have agreed to pay a Supplier on your behalf, it will be on the basis that we do so as your agent and that you agree to refund any such payment to us immediately upon demand unless you have provided the necessary funds beforehand.

Our invoices are due on presentation. We reserve the right to charge interest at maximum rate permitted by law on any invoices remaining unpaid for more than 14 days.

Limitation of liability

Our liability to you shall be limited to those losses incurred by you that directly and naturally arise from our performance of the Services, or any misrepresentation made by us, or any negligent act or omission committed by us, provided that:

We will not be liable for any losses or damage caused by the Supplier, its employees or agents.

We will not be liable for any losses arising from any reason beyond our reasonable control.

We shall not be liable for loss of sales, income, or profits; loss of or corruption to data or information; loss of anticipated savings; or for any other special, indirect or pure economic loss or damage of any kind suffered by you, in each case howsoever arising and whether caused by breach of contract, negligence or misrepresentation.

Our total aggregate liability to you arising out of or in connection with these terms and conditions shall not exceed £10,000.

Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence; or for any loss or liability incurred by you as a result of our fraudulent act or fraudulent misrepresentation; or any other liability that cannot be excluded by law.

Standard of Care and Complaints

Zentime is committed to providing a first class service to its clients. If you have any questions or concerns about the Services please contact us on 07515 437283 or at the earliest available opportunity so that we may investigate your complaint as soon as possible.

Any complaint you wish to make about the performance or conduct of a Supplier should be addressed to the Supplier. However we request that you notify us of any complaint made against a Supplier to help us assessing the suitability of Suppliers to provide services in the future.

If for whatever reason the problem cannot be resolved then the English courts have non-exclusive jurisdiction in relation to any dispute arising out of or in connection with these terms and conditions.

Your Right to Change Your Mind

If you wish to cancel the Services you must notify us in writing (which includes letter, fax and email).

You have the right to cancel the Services (and obtain a full refund of any money paid in advance) for 7 working days from the date on which the contract is created unless we have agreed to start providing the Services earlier than 7 working days from the date of the contract, in which case your right to cancel will end on the day we start providing the Services.

If you wish to cancel the Services after your right to cancel has ended we will charge you for (i) any work we have done up to the time we receive your notice of cancellation at our current hourly rate, and (ii) any money paid by us to obtain goods or services for you.

We reserve the right to cancel the Services without giving reasons up to 7 days before the intended date of performance of the Services.

Privacy

Save to the extent that disclosure might be required by law, we shall keep all information about you confidential and comply with our obligations under the Data Protection Act. We will not disclose any information about you to any other person other than our employees and agents, or to a Supplier to the extent necessary to enable the Supplier to provide the Services.

Zentime has notified the Information Commissioner's Office of its activities under the Data Protection Act 1998.

Miscellaneous

These terms and conditions and the documents referred to in it set out all of the terms of our contractual relationship with you and will prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

If any of provision of these terms and conditions is unenforceable such provision shall be severed and the remainder of the provisions shall remain in full force and effect.

These terms and conditions shall be governed by and construed in accordance with English law.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.

Updated 16 October 2008.